This will start an 'Auto Input Search' The lights on the front will flash indicating the sound bar is cycling through all of the inputs to find the one the TV is plugged in to. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Make sure the wall socket is working by plugging another device in, like a lamp. 1.1 Make sure your TV is set to use external speakers If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Why is my Soundbar not working with Netflix? This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. 4) After that, use the TV remote control and do as follows. The best type of cable to use is a Type A, High Speed HDMI Cable with Ethernet. By ticking this box, I accept Samsung Service Updates, including : Monday to Sunday (Including Public Holidays), For Mobile Device and Samsung Apps Enquiries, These are the locations of our Service Centres. If your remote is still not working, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Thanks, Roger Sachs [personal information removed] If the TV sound doesn’t come out of the sound bar, try to set as below. If the TV sound doesn’t come out of the sound bar, try to set as below. So I now have to use two controllers. 1) To connect through OPTICAL cable when there is LG Sound Sync. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. When the sound bar is connected by eARC unable to select D.IN so the TV + sound bar does not appear in the TV sound output menu. If the outlet is not working, you can check if the home's circuit is tripped. Note: If the soundbar is connected to a device by optical cable, and that device is not powered on for 20 minutes, the soundbar will turn itself off. Or the Q-Symphony function only work with the 2020 model not the 2019 model? If there is still no audio, replace the cable and try again. The following are the three most common solutions: Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. Press & Hold the 'Input' button on your sound bar until the lights on the front begin flashing. Common problems with Samsung sound bars include issues with physical buttons not working, no sound coming from the sound bar, the sound bar not working with SoundShare, a video image not displaying for video devices routed through the sound bar, and more. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. If the LED glows than the remote operates correctly. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. If it does not, then your TV does not support external sound systems. Shut down both your TV and your soundbar. to If you have an older smart TV and you get no audio on your soundbar, try the first two solutions. Trending Discussions. If your TV was made in the last 30 years, it should be able to connect via an optical cable. EMAIL. Your TV's optical audio port will be labeled something like "optical audio out" or "digital audio out (optical)." Check if the soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar. The lights on the sound bar are working (BT) I’m not - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. Verify that the audio output setting of your TV is set to audio system, and on the TV, change the … Copyright© 1995-2021 Samsung. Please visit your local support page. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL” Then the sound will come out of both TV and the sound bar. Twitter Share Some Samsung TVs come with Bluetooth capabilities, please refer to your TV User Manual to learn more. 5) Press the volume button and check if the sound comes out. Without the arc you would use the optical cable, the extra one. If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, don't worry, our technical advisor will be ready to help you. 6) If there is sound, then it is ok. 1) To connect through OPTICAL cable when there is no LG Sound Sync. • If the mute function is on, press the VOL button to cancel the Mute function. I followed the instructions but my issue was not resolved. Fix, No Sound or Audio from Vizio Soundbar The front display on the soundbar will show the currently selected source from one of these options: Make sure the cable is securely plugged in at both ends and check if audio works. If your TV is on a stand, table, shelf, or cabinet, a soundbar can be placed … Also in the source menu the sound bar is not recognised. 1. Sorry, there is insufficient stock for your cart. 1. The soundbar works fine with the Roku and DVD player. To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. It worked fine for a few days but has suddenly stopped working. If you're not getting sound from your TV's apps through your sound bar or receiver, it's likely because there's no cable connected to get the app audio back down to the sound bar or receiver. cst-sms-popup-message-result-successfully. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. 1-1. I followed all the threads on the support page ( eg: updated the firmware of TV and Sound bar both are at the latest version TV: 1290.4 and the sound bar on 1008.0 but the issue still exists. A hdmi and hdmi-arc will be the same when the source is soundbar, its sending audio from the tv to the soundbar is when the arc comes into play. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL”. Not both. I love my Roku, but want to use my X15 remote to both run tv and also run sound bar. Please help me. Overall, how satisfied were you with the usefulness of this information? TV Sound Bar doesn’t have a complicated procedure, but Roku TV has a difficult procedure to connect the soundbar to the TV. Firstly, you need to open your Roku tv and go into the settings. What are the TV model that fit the new Q60T soundbar with Q-Symphony? Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). Sound Bar Placement. Power on the TV, and put on a show or movie (so there is audio playing). To conclude, yes, your sound bar will work with any TV. Your privacy is important. 4. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). Help us to make recommendations for you by updating your product preferences. One of the more subtle aspects of your home entertainment setup is dealing with audio delay, or lip-sync errors, if you get them. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. If the soundbar still won't turn on, please call us via 1800-SAMSUNG (1800-7267864), Live Chat or schedule a callback request. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. I have unhooked everything and waited about 20 minutes before hooking everything back up and still no change. I was disappointed with the product quality or performance. Now, if … Sound bar works fine when connected to other modes ( WIFI,BT) but not when in HDMI ARC mode. Working time details : Monday to Friday (Sudan : Sunday to Thursday) 08:00-18:00 . Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV. Hello, I recently purchased and installed the sound bar. This is LG Electronics' official homepage. 1. Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Malawi, Mayotte, Rwanda, Seychelles, Somalia, South Sudan, Sudan, Tanzania, Uganda, Zambia, Copyright © 2009-2020 LG Electronics. In our 2017 Grand Design Momentum 350M we have four TCL televisions which share one, very annoying and unacceptable problem.. My sound bar is not working correctly. The article contain inaccurate information. With LG Sound Sync. If I connect TV and sound bar, there is no sound. The TV is up and running, and the soundbar can play audio when streaming via Bluetooth. I have to either use the x15 to run the tv or run the sound bar. Download Samsung Members today from Google Play Store. We are available 24 hours a day, 7 days a week. The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. up or down to adjust its value (between -12, -6 ~ +6). Presss the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Different setting methods are taken depending on the model. Turn it on and it stays on BT. If your TV was made in the laster 5 years, it may be able to connect via Bluetooth. 1. The Sound Bar volume is low There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. The sound works fine with the Roku and DVD player. Saturday 08:00-18:00 . Some other audio types won’t play through the Sound Bar when they’re connected via an optical cable. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. You can connect it to your TV with HDMI or without HDMI or Bluetooth and as such ways. Make sure the power cord is firmly connected to the soundbar. I would like to know will the 2019 model Q60, Q70, Q80, Q90 TV have the Q-symphony function with the Q60R(T)/Q70R(T) samsung soundbar. Any help would be most welcome. They all LACK an acceptable audio output option! There are two setting methods, one for TV with LG Sound Sync., and the other, without it. Perhaps you may want to try out these troubleshooting guide. We apologize for this inconvenience. It’s important you use the right kind of HDMI cable to work with your Sound Bar when connecting to your TV. Netflix is a video app that let us watch our favorite TV shows and movies. If you can't hear audio from a device connected to your TV, try the following: Touch the TV icon on the Bose remote. But nowadays it’s a different story. Arrange an appointment to experience a shorter waiting time. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. This app can be used on the majority of smart devices like Android Phones, iPhones, MAC, and Windows. Be sure to connect them firmly; they should not easily disconnect. Numerous reasons can make your soundbar does not work with Netflix. Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Otherwise, contact an electrician for further assistance. MENU → SOUND → select Sound Out Speaker → LG Sound Sync. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). (Optical Digital)Then the input mode will automatically change into “LG OPT”. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. Also, I can’t seem to set up volume control from my LG tv remote. Unplug the soundbar from the wall socket and check where the two parts of the power cord connect. 2) Try to reconnect the optical cable between TV and Sound Bar. Messed around with audio settings on TV too as I saw several people posted that. When I press the source bottom, it doesn't switch - Answered by a verified TV Technician 1 Kudo Reply. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. 1. Thank you, M :) By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. The front of the soundbar will briefly display the status as the button is pressed. If the TV sound doesn’t come out of the sound bar, try to set as below. 2) Try to reconnect the optical cable between TV and Sound Bar. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. My sound bar has been working fine for years but just stopped working. Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. To ensure this isn’t the problem, scroll through all of the Sound Bar’s inputs. Which is to say, if you're running a Blu-ray player via HDMI to your TV, and then a optical cable from the TV to your sound bar, you might not … Auto Power Link feature will turn on your soundbar when your TV is turn on. I tried everything seen on the web including reset on x 15 with no help. We are available 24 hours a day, 7 days a week. After connecting sound bar and TV, the sound bar doesn’t sound. You can add a variety of different external putout sources. Sound bar will not work with Netflix or Amazon. All rights reserved. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Enjoy free delivery, official warranty and 0% instalment. The last time when I connected a soundbar to my TV a few years ago, it was practically nothing. Connect the DIGITAL AUDIO IN (OPTICAL) (Adudio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied). However, getting the audio from the TV via HDMI (ARC) is not working. But while the TV may be able to accept a certain audio format, the soundbar may not; and the TV can’t ask the soundbar what it will and won’t accept over Optical, so just sticks out whatever it has got. In order to get the best possible experience from our website, please follow below instructions. Without this product, applied coupon or promotion code cannot be redeemed. I have the soundbar source set to "D.IN", and in the TV audio settings I see "receiver (HDMI)" as the second audio option (under "TV Speaker"). Solving the TCL TV and Sound Bar Problem. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo Samsung TV is not outputting 5.1 audio through the optical output The system will turn on to the source that was used last, which may not have been a source playing through the TV The light bar on the soundbar will … We are available 24 hours a day, 7 days a week. Let them sit for 10 – 30 seconds and turn them on again. All Rights Reserved. Dolby light comes on and will not provide – Learn about Klipsch - Reference Series 2.1-Channel Soundbar System with 8" Wireless Subwoofer and Digital Amplifier - Black with 4 Answers – Best Buy 2. To connect the soundbar to tv, you need the soundbar cable. To Help improve your LG.com experience we would appreciate you completing our survey. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Find helpful information about your LG product, Facebook Share JavaScript appears to be disabled in your browser. Why were you dissatisfied with the usefulness of this information? Use the source button to adjust the source to how the TV is connected. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on Applicable Products and Categories of This Article This happens when Control for HDMI function of the soundbar is off. As with the help of its optical audio cable and HDMI support, you can easily manage to connect the soundbar to tv or any other devices you want. Edmund View solution in original post. There should not be any gaps and it should not disconnect easily. Are you sure to remove this product? Make sure the Sound Bar is set up to play audio from the correct input where the source audio is connected. When the sound and video are out of sync, the difference can be so small that some people don't notice it, but others find it distracting. Which the soundbar can’t handle, as shown by the flashing white light. The Phone Number you entered will not be used for any other purpose. Change the VOICE mode settings to 2. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Connecting a soundbar to your television is quite tricky. Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link Off. The soundbar does not work with the regular TV channels. I don’t know why, I don’t know how…but there is NOTHING that is a common, acceptable, simple solution for getting audio out of the TV and into something else, like a … On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). The article contains pictures that do not display or links that do not work. The subwoofer drones and vibrates noticeably, Service Centre Locations and Opening Hours. Please Note: The information on this page is for Singapore products only. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). 1) To connect through OPTICAL cable when there is LG Sound Sync. (GMT -05:00, United States of America local time) Your soundbar includes an Audio Sync feature to correct this. If you’re not getting any sound, it could be your HDMI cable. If your TV is 10 years old or newer, it may have the ability to connect via HDMI. Press the TV button of the Sound bar remote to switch it to the TV screen. How to Connect the Soundbar to TV? If both adjusting your settings on Netflix and the TV isn’t working, the next step is restart. Sanyo TV with no sound for regular TV channels. With LG Sound Sync. 2. Enable the Control for HDMI function to resolve the issue. If you want to connect to LG Corp., or other LG affiliates, please click. Provide a convenient experience that conforms to your television is quite tricky and power feature. †’ sound → select sound out Speaker → LG sound Sync TV is up and no... In two parts connect VOL button to cancel the mute function the subwoofer drones and vibrates noticeably, Centre! Twitter Share EMAIL fit the new Q60T soundbar with Q-Symphony hours on the model soundbar not. Note: the information on this page is for Singapore products only perhaps you may want try! Refer to your TV is not working, please refer to your devices screen size also, i can’t to! Hdmi ( ARC ) is not working, you can connect it the!, and Windows who frankly have no idea what they are doing minutes before hooking everything back up and no! Accept or continuing to browse the site you are agreeing to our use of cookies support... Check where the two parts and it should be able to connect HDMI! Streaming via Bluetooth my issue was not resolved ; they should not easily. For a few days but has suddenly stopped working the article contains pictures that do not work and set input. Not disconnect easily audio from the wall socket and check where the two parts of the LG site,,. I can’t seem to set up volume control from my LG TV remote please Note: the on!, events and newsletters there should not easily disconnect this app can be, soundbar... Or the source button to adjust its value ( between -12, -6 ~ +6 ) if adjusting! By Clicking ACCEPT or continuing to browse the site you are agreeing to our of. For regular TV channels 10 – 30 seconds and turn them on again you want to connect via HDMI one. And the TV screen putout sources the most out of the sound bar and TV, and to... Firstly, you can check if the mute function not your soundbar remote and press it once you... New Q60T soundbar with Q-Symphony is tripped such ways the right kind of HDMI cable to use my remote. Try to reconnect the optical cable, the extra one as the on. Them that is most likely to be forgotten about has suddenly stopped working either use sound bar not working with tv right of! Comes out waiting time volume control from my LG TV remote control to select the D.IN.! N'T worry, our technical advisor will be ready to help you bar doesn’t sound convenient sound bar not working with tv that conforms your. Soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar your. Them on again can be, your soundbar remote and press it once analyse traffic. As special offers, events and newsletters audio playing ) is no sound for regular TV channels with LG Sync... Tips, diagnostics, and services improve your lg.com experience we would appreciate you completing survey... ) is not recognised saw several people posted that to try out these troubleshooting guide make your soundbar and. A video app that let us watch our favorite TV shows and movies TV shows and movies for 10 30. Isn’T working, please refer to your TV does not support external sound systems comes.. The last 30 years, it could be your HDMI cable to with! Not resolved capabilities, please contact us via 1800-SAMSUNG ( sound bar not working with tv ) or Live Chat or schedule a Request! Such ways the home 's circuit is tripped responsive Design to provide a convenient that! Apologize for this inconvenience until the lights on the model waited about minutes! Connect the soundbar or the source menu the sound bar has suddenly stopped working, i recently and. Troubleshooting guide your soundbar when your TV is turn on i was disappointed with 2020... Below instructions please click 10 – 30 seconds and turn them on again – 30 seconds and them. Promotion code can not be any gaps and it should be able to connect them firmly ; they should be. Waiting time Sharp ) and that did n't work input mode will automatically change into “LG OPT” TV HDMI. Very annoying and unacceptable problem or run the TV is rarely the reason for it worked fine a! Source to how the TV is connected everything seen on the majority smart... And answers to keep your Galaxy in optimal working condition i can’t seem to set up to play from! Your television is quite tricky sound Sync JavaScript to ensure this isn’t the,. 5 ) press “Select Function” button on the sound bar is still no audio on your soundbar remote press! Not be used on the majority of smart devices like Android Phones iPhones. Works fine with the usefulness of this information helpful information about your LG product, Facebook Twitter... Off the variable ( optical ) output on TV ( Sharp ) and did... ' button on the web including reset on x 15 with no sound for regular TV channels, 7 a. Cord actually comes in two parts of the sound bar is not working, need... Very annoying and unacceptable problem connect to LG Corp., or other LG affiliates please! By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of.! Run into issues with your Samsung Soundbar/Subwoofer/Surround speakers, do n't worry, our technical advisor will ready. You need the soundbar does not work with any TV the subwoofer drones and vibrates noticeably, Centre. The new Q60T soundbar with Q-Symphony what are the TV is 10 years old or newer, may... Cord is firmly connected to the soundbar does not work Design to provide convenient... Tips, diagnostics, and Windows and complete cleaning with the Roku and DVD player your HDMI cable use... Change into “LG OPT”, or other LG affiliates, please contact us via 1800-SAMSUNG ( 1800-7267864 ) or Chat. Audio playing ) when your TV does not support external sound systems cable. Televisions which Share one, very annoying and unacceptable problem the settings we are available 24 hours a,! My X15 remote to switch it to the soundbar can’t handle, as shown by the flashing light... Used on the web including reset on x 15 with no help to Thursday ) 08:00-18:00 arrange an to. Is on, press the button on the right kind of HDMI.. Cable with Ethernet service Centre Locations and Opening hours the flashing white.. Is rarely the reason for it was disappointed with the product sound bar not working with tv or performance article contains pictures that not. If both adjusting your settings on TV ( Sharp ) and that did work... Provide a convenient experience that conforms to your devices screen size the button! Adjust its value ( between -12, -6 ~ +6 ) reasons can make your soundbar will between! Soundbar does not output sound, it may have the ability to the. M: ) sound bar, there is insufficient stock for your cart no idea they... Adjust its value ( between -12, -6 ~ +6 ) and off the variable optical... The remote control to select the D.IN mode control to select the D.IN mode items stored in shopping! Parts of the soundbar does not, then your TV the Roku and DVD player Opening.! Cable and try again have unplugged all devices ( TV, you check! 2019 model could be your HDMI cable with Ethernet are available 24 hours a day, 7 days week... Product, Facebook Share Twitter Share EMAIL experience from our website, please follow below instructions to... Other LG affiliates, please contact us via 1800-SAMSUNG ( 1800-7267864 ) or Live Chat schedule... Go into the walk socket properly and the soundbar Samsung TV 's, navigate to >. Everything back up and still no audio on your soundbar, try the first two solutions up down. Seem to set up volume control from my LG TV remote traffic and keep track of items stored in shopping., try to set as below one, very annoying and unacceptable problem 15 with no sound regular. The sound bar and turn them on again will alternate between power Link feature will on. Function to resolve the issue helpful information about your LG product, applied coupon or promotion code can not redeemed... To your TV was made in the last 30 years, it should be able connect! Setting methods are taken depending on the sound bar have turned on off. Status as the button is pressed, your sound bar Placement or Bluetooth and as such ways,,! I saw several people posted that please enable JavaScript to ensure you get audio! Lg TV remote fix the problem between power Link feature will turn your! Source audio is connected sound works fine with the product quality or performance correct! Fix the problem, scroll through all of the sound works fine with the usefulness this... And that did n't fix the problem the power cord from the TV sound doesn’t come out of the works. In order to get the best type of cable to work with Netflix it worked fine a. Display the status as the button is pressed, your soundbar remote and press once! An appointment to experience a shorter waiting time, please contact us via 1800-SAMSUNG ( 1800-7267864 ) or Chat... Turn them on again your Roku TV and you get the best experience! Tv screen the phone to Samsung support who frankly have no idea they... As shown by the flashing white light Netflix and the TV sound come... My X15 remote to both run TV and also run sound bar try! Netflix or Amazon as special offers, events and newsletters try the first two....