Customers with unique mask requirements should bring the appropriate face covering that best meets their needs. Rest assured all applicable existing eCredits (for tickets purchased before April 17, 2020) will be automatically extended to December 31, 2022. How will Medallion® Complimentary Upgrades be handled? When planning travel right now, you want the flexibility to easily book, change or cancel your plans with peace of mind. 1 priority, and we will continue evaluating and making adjustments, while staying in close coordination with the Centers for Disease Control and local health organizations, to ensure your safety. Our teams are constantly monitoring demand trends alongside the evolving phases of reopening and travel restrictions in individual markets. First and business class flight experiences are currently heavily stripped back due to the coronavirus pandemic. Pillows and blankets have also been removed from North America flights. The first-and business-class meals (above) ... Interactive: A-Z inventions of Covid-19. These special meals are available in First Class, Delta One and all economy class flights where complimentary meal service is offered. The pandemic has significantly changed demand for travel – and demand continues to fluctuate based on a range of factors. Your ticket number is a 13-digit number beginning with 006. If you purchased a ticket from a third-party travel agency and you end up needing to make a change or cancellation, please refer directly to your travel agent for servicing/assistance. How does Delta’s new change policy impact my current ticket? Because of the coronavirus (COVID-19), our services may have changed. Your safety and the safety of our employees is our highest priority. However, there are some tickets that cannot be changed online, these include: . To cancel your trip and use your Companion Certificate for a future booking, please visit My Trips. Generally, this means your flight number will start with something other than "DL", except for SkyMiles Award Travel operated by a Delta airline partner. , Your form of payment includes Companion Certificates from eligible Delta SkyMiles American Express Cards. Visit My Trips and click to view the seat map for your flight. While the signature hospitality that Delta crews are known for worldwide remains unchanged, beginning April 3 onboard service across all long-haul international flights will streamline to include the following: Onboard service will further streamline to include the following: Delta Premium Select, Main Cabin and Delta Comfort+. To make changes to your car rental reservation, you can manage your booking in My Trips or call the rental car company directly. Delta gifted one of its employees who battled COVID-19 for months a first-class trip anywhere in the world, whenever she’s able to travel again. Meal preselect and special meal service is temporarily suspended. Last Updated: 26th December, 2020 10:35 IST Delta Gifts Employee Who Battled COVID For 115 Days A First-class Trip Anywhere In World Delta Airlines surprised one of its employee who fought a long battle against coronavirus by announcing a first-class trip to anywhere in the world. To protect the health and safety of our Delta Sky Club® employees and guests, we are making some temporary changes to our operations and services. What happens if I am already traveling and new travel restrictions are applied? Visit our, We have teams working around the clock to reach out to these customers, so you should hear from us in the coming days. What if I need to change or cancel my hotel or rental car reservation? If you cancel your flight, the value of the ticket(s) will become an eCredit to use toward a future Delta flight. In all other instances (including without limitation any change to the origin or departure airports, cabin or product), applicable fare difference will apply. As you plan for upcoming travel, we’re providing information for your destination’s entry requirements and quarantine measures, to keep you prepared, safe, and secure upon arrival. Our First Class flight experience features our most spacious and comfortable seating, and a new menu of freshly made meals and snacks, with wine and special brews to drink. Come join me onboard this Delta A220 in First Class down to Salt Lake City, Utah! It is easy to validate if you are/or may be seated next to someone on your upcoming flight. To allow additional flexibility in making travel changes, we’re extending any Delta ticket for travel March 1, 2020, through March 31, 2021, booked before April 17, 2020, to permit travel until December 31, 2022. Delta extended current status for Medallion Members through 2021, offering greater flexibility as coronavirus impacts travel plans. Delta has made a number of upgrades to cabin service in recent years, such as introducing free meals to some domestic flights, free in-flight text messaging and free prosecco for all international travels. If you need to change or cancel your flight, follow our step-by-step to change or cancel you flight and if you are ready to redeem your eCredit and need help follow our step-by-step to redeem.​, Yes, although a difference in ticket price applies. What if I want to change or cancel my flight? Delta gifts employee who battled COVID-19 a ‘first class trip’ of her dreams for Christmas. At Delta, the carrier is cutting back to two snack options in its Main Cabin and Delta Comfort+ classes and providing pre-packaged meals in first class and business class Delta … Find more information on rebooking with eCredits here. Any false claims of a disability or health condition to obtain an exemption from wearing a mask or face covering may result in the suspension of travel privileges on any Delta flight for the duration of the mask/face covering requirement. Plastic face shields may be used in addition to a mask but are not approved mask replacements. If you need to change or cancel your Delta Vacations reservation, you can manage your booking in. Children under the age two and young children who cannot maintain a face covering are exempt from the mask requirement. like reducing the number of passengers per. Korean Air, opens in a new window How do I know what travel restrictions might affect my trip? After each flight, crews use electrostatic sprayers to sanitize aircraft interiors from floor to ceiling with a high-grade disinfectant. We are working quickly to address a technical issue impacting our ability to show the updated expiration dates. Learn more and find out if your upcoming flight qualifies. We apologize for any inconvenience. Delta bringing back alcohol for first-class, Comfort+ members after stopping service due to coronavirus Delta Air Lines will resume its beer and wine service on July 2 Can I request a refund if my flight has been canceled or significantly delayed? Delta Air Lines and KLM on Dec. 15 will begin operating 'Covid-tested' flights from Atlanta to Amsterdam, on which all passengers will have completed a Covid-19 testing protocol, enabling them to avoid quarantine upon arrival in the Netherlands. Our global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.Â, Navigation can be closed using the escape key. Depending on the type of aircraft and seat layout, some customers from different parties will be seated next to each other. Parties of 2 in the First Class cabin and in any Delta One cabin with one aisle may select seats together. Blocking adjacent seats in First Class. On select routes where customer demand is high, we will look for opportunities to upgrade to larger aircraft or add more flying to promote space on board. If a minor has already begun travel, they will be permitted to return from their international destination. Those on flights over one hour will receive a snack bag with water and a sanitizer wipe. What if I can’t wear a mask or have a unique mask requirement? Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta or Delta Connection operated flight. For award flights that qualify for a change fee waiver, we are also waiving the mile redeposit fee.  . For more details about waiver eligibility and terms, visit delta.com/waivers. Yes. Usage is strongly encouraged in high-traffic areas, including security lines and restrooms. Read more about dining in Business Class. To help you plan your next trip, visit our, We are continuously monitoring safety and security protocols to ensure you have the latest information for your destination's specific entry and exit requirements. Below are answers to some of the most frequently asked questions our customers have as coronavirus impacts travel plans. When you see the seat as “occupied,” this means the seat is already taken by another passenger. If you purchase a domestic ticket (for travel within the U.S.) on or after August 31, 2020, change fees no longer apply to the new booking, for both paid and Award tickets (excluding Basic Economy fares). If you are traveling or need to accelerate your return flight to be in the next 72 hours, please visit. Cleaning crews then perform extensive manual cleaning procedures to wipe down cabin surfaces including seats, consoles, seatback screens, windows, doors, lavatories and other high-touch areas of the cabin. Please cancel or modify your itinerary in My Trips ahead of your departure date if your travel plans have changed. Check out more details about Delta’s aircraft cleaning and sanitizing procedures. This week, Delta expanded its pre-select meal program in a huge way. Business, first class: You can get drinks but not before departure. CORONAVIRUS: TEMPORARY CHANGES TO THE ONBOARD EXPERIENCE . We asked medical experts for their opinions on whether the added space in business and first class can help protect fliers amid COVID-19. First Class and Delta One meal service on U.S. domestic and short-haul international flights greater than 900 miles will now be replaced by individually pre-packaged, non-perishable Flight Fuel boxes with two snack offerings. Janese and Janice Cockfield shared their experiences in an emotional interview with CNN's Brooke Baldwin on Wednesday, which ended with Janice's employer Delta … When you fly First Class, the benefits begin before you board the plane. Meals are still available in first-class, but they are delivered on one tray instead of multiple courses. If you hold an international ticket purchased before April 17, 2020 for travel between March and December 31, 2020, you may choose to go to the same destination, and if you commence travel before December 31, 2020, we will waive the fare difference. If your booking or travel dates fall under an applicable coronavirus waiver and you would like to cancel your trip, please visit. Delta’s latest response to keeping our customers and crews safe and healthy on board includes temporarily streamlining frequency of food and beverage service, along with in-flight processes, across all long-haul international flights. Can minors and UMNRs travel domestically at this time? Review the scenarios below to determine waiver eligibility and/or change policy for your ticket. Review detailed information for how coronavirus has impacted your options for waived cancel or change fees, regional restrictions, new standards for cleaning and the updated travel experience. If your flight’s been canceled, rest assured the value of your ticket won’t be lost. Taking care of our customers and employees remains Delta’s No. Minors aged 15-17 who opted out of the UMNR program will also be restricted from international travel during this pause if not accompanied by an adult. China Eastern, opens in a new window * , Tip: Blocked, occupied and available seats are visible for every flight in our seat maps when booking, in. Once it’s time to board, you’re invited to board first so you can settle in sooner and enjoy the First Class … If you need to change or cancel your hotel reservation, you can use your confirmation number to Find Your Booking and manage your reservation, call 1-866-204-0280 or reply to your original booking confirmation email. When you cancel or modify your trip ahead of time, you’re helping our agents successfully assign seats a safe distance apart to those who are traveling on the aircraft and ensure weight and balance guidelines are met. If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking on delta.com, please have your old ticket number ready when you call our Reservations team. Settle in with a cozy quilted blanket on longer flights, and watch a larger free entertainment tablet. Dining in Business Class. Parties of 3+ can continue selecting seats together. A form of payment used includes a combination of cash and miles or an upgrade using miles or certificates. Hot meals will only be served on flights ... is the preserve of long-haul international flights and the folks in First Class. Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta- or Delta Connection-operated flight. Why is Delta making so many schedule adjustments? What should I know when traveling with a partner airline? Customers with a U.S. domestic connection should read Delta’s list of temporary adjustments on board all U.S. domestic and short-haul international flights prior to traveling, as these changes differ from long-haul international flights. If you have a current ticket purchased before April 17, 2020, for travel before March 31, 2021, your ticket may be eligible for an, If you purchased your travel between March 1, 2020 and March 30, 2021, your ticket is eligible for an, For new tickets purchased that do not fall under one of the waivers mentioned above, the, An eCredit for the value of the ticket; or. If you see a seat that is labeled “blocked for safety,” that seat will not be occupied by another customer outside of your traveling party. On aircraft with middle seats: We will block the selection of middle seats in Delta Premium Select, Delta Comfort+ and Main Cabin for parties of 1-2. Long-haul flight economy passengers are served an entrée, snack and wrapped dessert, a packaged mid-flight meal, and pre-arrival snacks. Choice of entrée, along with appetizer, bread and dessert, Full selection of beverage options, including beer, wine and spirits, Choice of entrée, along with soup, salad, bread and dessert, Full selection of beverages, along with beer, spirits and limited wine offerings, Pre-select meal program will remain available on long-haul international routes, Choice of entrée, along with appetizer and dessert. WestJet, opens in a new window. Sign up for our daily updates here and get the latest news delivered to your inbox. Seats are still assigned through the boarding process. Besides the same offerings you get in the main cabin, you may get a fruit and cheese plate and a meal. LATAM, opens in a new window Flying in the COVID-19 era is a less-than-pleasant experience, ... Delta currently has what is arguably the most stringent beverage service policy on ... in their First and Business Class cabins. If Delta is blocking seats, could I still be seated next to someone I don’t know? To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Virgin Australia, opens in a new window Why should I add Allianz® Trip Protection to my flight at checkout? A comprehensive list of all temporary onboard changes can be found at delta.com. Flexibility in Times of Change: Delta is now extending the ability to plan and re-book travel affected by coronavirus through December 2022 (for tickets purchased before April 17, 2020), making eligible tickets redeemable for a longer period. Customers flying on these routes can expect to still receive meal choices, along with a full selection of beverage offerings. Or if you prefer, you may request a refund to your original form of payment. These changes are part of a continued effort to lessen physical touch points on board amid the evolving COVID-19 (coronavirus) pandemic. Certain, limited-time, A change fee might appear while you select your new flights but don’t worry, the fee will be waived at checkout if your new selections meet the. ; Equally, lots of airlines are spacing passengers out in economy to comply with social distancing guidelines. Mask exemptions only apply for travel on flights operated by Delta Air Lines and Delta Connection and do not exempt customers from any requirements that may be imposed by governments, including local, state or foreign countries, (at the origin or destination) or from requirements on other airlines. No alcohol, plastic cups or ice will be available in the Main Cabin at this time. Air France, opens in a new window Customers with a U.S. domestic connection should read Delta’s list of temporary adjustments on board all U.S. domestic and short-haul international flights prior to traveling, as these changes differ from long-haul international flights. These changes are part of a continued effort to lessen touch points on board amid the evolving COVID-19 (coronavirus) pandemic. You can also call our Reservations team at 1 (800) 221-1212 to change your plans. View the complete list of special meals to determine which meal meets your need. On aircraft without any middle seats: We will block the selection of one aisle of seats on smaller aircraft. If you purchase an international Delta ticket departing from North America on or after December 9, 2020, change fees no longer apply to the new booking, for both paid and Award tickets (excluding Basic Economy fares). Sanitizing Aircraft to Enhance Customer Safety, Temperature Screening at Delta Facilities, How Delta is Supporting Medical Volunteers, Things to Know When You Travel with a Partner Airline. Read this article in Spanish or Portuguese. What if I did not purchase my ticket via delta.com but through a third-party travel agency? Why do I still see my old expiration date when I look up my eCredit? Following guidance from health experts is the most important thing you can do to stay safe and healthy no matter where you are in the world. Plastic face shields may be used in addition to a mask but are not approved mask replacements. First-class passengers on flights under one hour must request drinks. Explore all the ways we’re ensuring you travel well at every step of the journey. For flights less than four and a half hours, no meals or snacks will be served. Delta customers and employees are required to wear a face mask, or appropriate cloth face covering over their nose and mouth throughout their travel, aligning with best practice guidelines from the CDC, opens in a new window. If your trip has been impacted by coronavirus, it's easy to cancel or change your flights in My Trips. Enjoy high quality meals prepared by top chefs, premium wines and a wide selection of beverages and snacks. Know that we’re always evaluating our policies to deliver the flexibility and superior experience you expect. Delta’s Bellini cocktail will be available upon request only during the meal and beverage service. What if I paid for my original trip with miles or used a Companion Certificate from eligible Delta SkyMiles American Express Cards? We completely understand. At this time, international unaccompanied minor travel is paused. These changes are part of a continued effort to lessen physical touch points on board amid the evolving COVID-19 (coronavirus) pandemic. We’re putting measures in place to set the standard for a cleaner, safer travel experience. Get cash back for covered trip cancellations and interruptions, emergency medical costs, lost or damaged luggage, and more. Preorder meals and food for purchase will not be available. We appreciate your support and understanding. All Companion Certificates that were active as of March 1, 2020, have been extended by 6 months or more from the original expiration. You can locate the ticket number on your emailed flight purchase receipt. However, there are some scenarios where international travel will be allowed, these include: Our partner airlines have introduced measures to ensure a hassle-free, seamless experience from start to finish with an increased focus on cleanliness and your safety. Your seat map will have a Seat Key/Legend for reference. In keeping with our longstanding policy, if we cancel or significantly delay a flight, we will first attempt to rebook you on an alternate flight, if one is available. Why is Delta cancelling flights weeks or months in advance? Customers with underlying conditions that explicitly prevent the wearing of a face covering or mask are strongly encouraged to reconsider travel or should be prepared to complete a ‘Clearance-to-Fly’ process prior to departure at the airport. Trolley services in first and business class have been suspended, and meals will be served on a single tray. We encourage you to explore your options in My Trips  if the scenarios below do not apply to your ticket. Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees. You will receive an eCredit for the value of your ticket. Change fee policies are based on your ticket purchase date and when you plan to travel. What is the difference between the current fee waivers and the elimination of the change fees? If there is a difference in price, the fare difference will apply. If your travel has been impacted by the coronavirus pandemic, you can change or cancel your travel without a change fee or Award redeposit fee. While first limited to international Delta One flights, the program expanded to domestic Delta One flights in December 2018.Now, it’s gone whole hog: as long as you’re booked in First Class on a mainline Delta flight with meal service (flights more than 900 miles), you’re eligible to participate. If you purchased tickets before August 31, 2020, change fees are included in the fare rules, but we have put waivers in place to waive change fees and ensure you have the flexibility you need in these uncertain times. In either instance, the fare or mileage difference will apply. Driven by customer feedback for more space on board, the following temporary changes have been implemented on Delta-operated flights through March 30, 2021: * Delta One cabins with two aisles will have no capacity limitation. KLM, opens in a new window On Delta flights, the change began on July 2 on all trips greater than 500 miles and for first class passengers only. When booking a new trip, can I change my origination and destination? Wash your hands often with soap and water, cover your mouth when you sneeze or cough, avoid touching your face and check out our tips for staying healthy when flying. If you require this exemption, please arrive early to complete the process during check-in and avoid missing your flight – this process can take over one hour. If a minor is being repatriated, they will not be impacted by this pause and will be able to return to their international destination. Please arrive early to allow additional time. Delta One, First Class and Diamond Medallion customers may board at any point during the boarding process. Where is Delta flying in the months ahead? First Class on Delta means receiving Sky Priority ® service, which offers accelerated check-in, security, and baggage handling. ... We accommodate 17 different special meals. Why do I still see a change fee when selecting new flights? Seats that do not say “blocked for safety” may already be or can be occupied by another customer. Your current ticket value will be applied toward your new ticket. The airline has taken several other precautions to mitigate the spread of COVID-19, like installing plexiglass barriers at airports. Do children need to wear a face mask or covering? International travel for minors and UMNRs is expected to resume on April 1, 2021. When you’re ready to fly again, we want to ensure that you continue to enjoy and experience the travel benefits you know and love. What if I need to change or cancel my Delta Vacations reservation? A snack bag and hot snack service will be available in economy class. Read the latest updates > Dining in Economy Class ... Read more about dining in Economy Class. Visit My Trips or the Fly Delta app to make your changes. If we cannot find an alternate flight and we cancel the reservation for you, or if you choose to cancel the alternative itinerary we have selected for you, you have a couple of options: The same rules apply whether a flight is booked with cash, miles or using a Companion Certificate. Minor travel domestically has not been impacted. Limiting the total number of passengers on board. You can also call our Reservations team at 1 (800) 221-1212 to change your trip. Boarding by row, starting from the rear of the aircraft to the front. As always, customers are welcome to bring their own food and non-alcoholic beverage on board to enjoy during their travels. Additionally, other SkyMiles program, Delta Sky Club and Delta SkyMiles American Express Card benefits were extended … Aeromexico, opens in a new window What if I am having trouble changing travel using My Trips? Feel free to direct message us on Twitter @Delta, opens in a new window.  . An adult traveling with an infant in arms. , Tickets that are sold or ticketed by another airline. Unaccompanied minors who cannot safely maintain wearing a mask due to a health condition or disability will be required to complete a pre-travel clearance at check-in. As Covid surges in Mississippi Delta, food banks and hospitals are stretched thin Three in 1,000 residents in Bolivar County have died from the coronavirus, devastating one … Face coverings will be required across all Delta touchpoints: If you’re traveling with one of our trusted partners, learn more about the measures each one is taking to keep you safe. On board the aircraft for the duration of the flight – except limited time while eating or drinking. Delta's first COVID-19 vaccine shipment - detail, First COVID-19 vaccine shipment - 'The Fridge' at Delta Cargo, Delta CEO message: Prioritizing your safety and preparing for the future, How culture and creativity saved thousands of Delta jobs, Delta Air Lines Announces Proposed Senior Secured Notes Offering and Term Loan Facility by Delta and SkyMiles Subsidiary, Clearing the air: How Delta is testing, improving air quality for customers, UPDATE: Delta donates 1 million pounds of food (and counting) to communities around world, Episode 3: Delta’s standard of clean rises with new seating policies, Pre-departure beverage offering will be individual bottled water, Full selection of beverage offerings, including beer, wine and spirits, Choice of entrée, along with salad, appetizer and dessert. On flights over 500 miles, Delta Comfort+ and First Class customers will receive complimentary beer and wine service. Can minors and unaccompanied minors (UMNRs) travel internationally at this time? We are listening to your feedback every day and continuing to improve to better support you during this time. Related: State-by-state guide to coronavirus reopening We’re also listening to our customers about where they want to fly when they’re ready, so we can ensure our schedule is meeting their needs. If Members do not wish to be automatically upgraded or instead prefer to select their own seat on the seat map during their designated clearance window, they can opt out of all automatic Complimentary Upgrades in the Preferences section of My Profile on delta.com or set individual flight preferences in My Trips. No. Virgin Atlantic, opens in a new window Visit our partners’ websites for all the latest information. While our schedule is reduced, we nevertheless hope to serve every customer who chooses Delta. As always, Members can use the seat map to select any available seat across the seat map – even after an automatic Complimentary Upgrade has been processed. Just last month, the airline upgraded its amenity kits in all cabins and even added luxe brand Le Labo toiletries the first-class kit. Did you find the information you were looking for on this page? As the pandemic evolves and customer demand and travel restrictions fluctuate, we must continue to make difficult decisions about where we fly and how often. Do I have to wear a face mask when traveling? Delta's fleet of aircraft feature a variety of cabin configurations that include Delta One (the airline's long-haul international Business Class), First Class (domestic flights), Business Class (international flights to the Caribbean), Delta Comfort+ (Premium Economy Class), Main Cabin (Economy Class) and Basic Economy (a pared-down version of Main Cabin). Now, Delta and United Airlines are bringing back the service on certain flights. Medallion Members will be cleared for Complimentary Upgrades to Delta One (within the U.S. 50), First Class and Delta Comfort+ based on their designated clearance window in priority order, availability and other measures we have implemented – like reducing the number of passengers per flight – to create space onboard and provide a safer environment for our customers and employees. That can not be available in economy Class onboard this Delta A220 First! To fluctuate based on your ticket purchase date and when you fly First Class cabin in... Is expected to resume on April 1, 2021 continued effort to lessen touch! Assured the value of your departure date if your travel plans a comprehensive list of all temporary onboard can., opens in a huge way or ice will be available in First Class down to Salt City... Purchase will not be available in first-class, but they are delivered on one tray instead of multiple courses have... Our seat maps when booking, please visit team at 1 ( )... 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